Best Medical Alert Services - ATC Alert Advantage

Technology edge

We didn’t invent the medical alert, but we did make it better. Although the basic concept is still largely the same—push a button, call for help—ATC Alert has raised the bar through its unique commitment to innovative technology and exceptional service. Scroll down to learn how we do it.

Group SMS

We’ve introduced Group SMS to offer this surprisingly useful feature to owners of all of our emergency response systems (except for 911 Help Now).

With Group SMS, an ATC Alert Customer’s loved ones can quickly be informed of emergency situations and easily coordinate a response with each other. Instant text messages to any mobile phone allow for a better response in real emergency situations - no app required.

How does it work?

At the push of a button, the monitoring center springs into action and engages emergency services if the situation requires. A text message is sent immediately to all authorized contacts with a link to the Priority Group Chat service. In the chat, participants can:

Receive instant notification of emergency situations
Obtain real-time updates of emergency activities, like when authorities are dispatched
Quickly start a group chat with the entire emergency contact call list
Use an “On My Way” button to let everyone else know that you are heading to the location of the emergency

An important note: the monitoring center does not participate in the chat and cannot view the details of the chat. Monitoring specialists will continue to follow standard protocols as the chat is proceeding.

Group SMS

We’ve introduced Group SMS to offer this surprisingly useful feature to owners of all of our emergency response systems (except for 911 Help Now).

With Group SMS, an ATC Alert Customer’s loved ones can quickly be informed of emergency situations and easily coordinate a response with each other. Instant text messages to any mobile phone allow for a better response in real emergency situations - no app required.

How does it work?

At the push of a button, the monitoring center springs into action and engages emergency services if the situation requires. A text message is sent immediately to all authorized contacts with a link to the Priority Group Chat service. In the chat, participants can:

+ Receive instant notification of emergency situations
+ Obtain real-time updates of emergency activities, like when authorities are dispatched
+ Quickly start a group chat with the entire emergency contact call list
+ Use an “On My Way” button to let everyone else know that you are heading to the location of the emergency

An important note: the monitoring center does not participate in the chat and cannot view the details of the chat. Monitoring specialists will continue to follow standard protocols as the chat is proceeding.

Shock resistance

Falls happen. In fact, over 75% of all emergency calls involve slips and falls. The medical alert is your first, and often last line of defense. We found it strange that no other service provider offered medical alerts that are actually shockproof. It made little sense to have a personal emergency response device that would break during a fall. So we added shock resistance to all of our wearable devices. Simple right?

All of our products carry an IP66 rating for dust and water protection.

Shock resistance

Falls happen. In fact, over 75% of all emergency calls involve slips and falls. The medical alert is your first, and often last line of defense. We found it strange that no other service provider offered medical alerts that are actually shockproof. It made little sense to have a personal emergency response device that would break during a fall. So we added shock resistance to all of our wearable devices. Simple right?

All of our products carry an IP66 rating for dust and water protection.

Private & Secure

At ATC Alert we went the extra mile to ensure the privacy and security of our clients. All of our products have a special layer of firmware that makes them more difficult to access maliciously.

At our monitoring facilities services such as web access, mobile access, e-mail and SMS communication, Voice Response Technology, and video transmission are all delivered using secure DMZ architecture powered by Dell servers. Even physical security is an important issue and all of our centers employ video surveillance systems to protect both the exterior and interior of the facility with over 130 cameras integrated with various physical security measures like access control and license plate recognition. It’s the least we could do for our clients.

Private & Secure

At ATC Alert we went the extra mile to ensure the privacy and security of our clients. All of our products have a special layer of firmware that makes them more difficult to access maliciously.

At our monitoring facilities services such as web access, mobile access, e-mail and SMS communication, Voice Response Technology, and video transmission are all delivered using secure DMZ architecture powered by Dell servers. Even physical security is an important issue and all of our centers employ video surveillance systems to protect both the exterior and interior of the facility with over 130 cameras integrated with various physical security measures like access control and license plate recognition. It’s the least we could do for our clients.

Monitoring Centers

Meet Joanna. She is the head of our help center’s Training & Development program. She is here to make sure that when you call, there is a person on the other end of the line. Someone who can listen, control the situation, and bring it to a safe resolution.

Our US-based monitoring centers are UL-certified and received The Monitoring Association’s 5 Diamond Certification. With up time percentages that exceed similar facilities, our centers are built, staffed and maintained to meet or exceed the stringent standards for security, reliability and customer service:

1Phone Systems

Fully Redundant Avaya S8800 servers with Aura Communications Manager
Redundant G450 Avaya Gateways.
Fully integrated with UTC/MAS Alarm Monitoring System

2Telecommunications

Three national service providers, Verizon, Qwest, and CenturyLink over copper and fiber lines providing redundancy with automatic failover features
Eleven voice T-1 circuits delivered from two different local carriers, Verizon and LightPath, enter the building from two separate entry points
Back-up cellular communication via Verizon Wireless.

3Computer Network

Fully redundant high-capacity gigabit Cisco and Juniper switches and routers
Fully redundant Dell servers with RAID mirroring power our industry-leading UTC/MAS Alarm Monitoring Software.
All data is backed-up to a secure off-site facility
Server infrastructure leverages VMWare virtualization platform for high availability and performance
Additional customer services, such as Web access, mobile access, e-mail and SMS communication, Voice Response Technology, and video transmission are delivered using secure DMZ architecture powered by Dell servers
All critical systems and software are supported 24/7/365 by certified vendors and our own Microsoft, Avaya, and Cisco Certified IT staff.

4Alarm Receiving Equipment

Eleven fully redundant Surgard System IV receivers with Virtual Receiver features can accommodate nearly all digital transmission formats and DSC Internet Communications.
Redundant DMP receivers for DMP’s proprietary Digital and Internet formats
Redundant Honeywell AlarmNet I7810 receivers for all AlarmNet GSM and Internet technologies
Redundant Bosch receivers
Redundant Teldat Internet receivers
Dell powered Napco Net.Link server
Redundant AES Intellinet receivers

5Backup Power

Redundant Caterpillar C15 generators
Redundant Liebert NX UPS’s

6Facility Security

Video surveillance systems to protect both the exterior and interior of the facility with over 130 cameras
All interior and exterior entrances access controlled.

Miscellaneous

All calls recorded via Cybertech NICE System, allowing for immediate retrieval of recordings.
All documents stored in our EMC Document Imaging System for quick retrieval
State-of-the-art audio-visual and teleconferencing system powered by Cisco and Crestron

Credentials

UL Listed

UL is the trusted resource across the globe for product safety certification and compliance solutions. The UL Certificate is proof that Affiliated’s listed alarm systems meet the stringent standards of UL.

TMA-Five-Diamond

The Monitoring Association Five Diamond Certificate signifies compliance and assurance that an alarm system has followed guidelines established by best-industry practice. The certificate recognizes best practices utilizing existing standards.

IQ Certified

The IQ (Installation Quality) Certification Program gives consumers a way to identify alarm companies that are committed to providing them with high-quality security and life safety systems.

Security Industry Association

The Security Industry Association is the leading trade group for businesses in the electronic and physical security market.

ESA

The Electronic Security Association (formerly the NBFAA) is the oldest and largest association representing the electronic life safety, security and systems industry.