Straight answers.

A medical alert system is a wearable button that connects you to a live, trained operator 24 hours a day when you press it. The operator talks with you through the device, sends help if you need it, and lets your family know what happened.

ATC Alert plans start at $34.95 a month for In-Home, $39.95 a month for the Anywhere Alert Pendant and $49.95 a month for the Anywhere Alert Watch. Annual plans cost less per month, and only the Anywhere Alert Watch has a one-time device fee ($99). Shipping is free. You pay the first month or year, plus any one-time charges, by card at checkout, and the plan renews automatically after that.

You pay at checkout. Your card is charged for the first month (or the first year on an annual plan) plus any one-time charges, like the $99 Anywhere Alert Watch device fee. After that, the plan renews on the same day each month or year until you cancel. You can update your card from your account page, and you can cancel anytime with 30 days’ notice. Full cancellation requires return of equipment.

A medical alert connects you to a trained operator with one press, even if you can’t reach a phone. The operator already has your address, medical notes and contacts, and decides with you whether you need an ambulance, a neighbor or a family member. If you need emergency services, they call 911 for you and stay on the line.

A phone has to be within reach, unlocked and dialed, which is hard after a fall. A medical alert is worn all the time, is built for the shower and connects with a single button.

The operator follows your emergency plan. If they can’t hear you, they treat it as an emergency, which usually means sending help to your location and calling your contacts.

If your device isn’t the right fit, call or email us within 30 days of your order to cancel. Send the equipment back to us, and once we receive it in good working condition, we refund what you paid.

No. Monthly plans can be cancelled at any time with 30 days’ notice. Full cancellation requires return of equipment.

Call or email us to cancel, then send the equipment back. Service ends once we receive it. Annual plans are paid for the full year up front, and amounts already paid aren’t refunded, except under the 30-day risk-free trial. Return shipping is at your cost, and equipment that isn’t returned within 30 days may be billed at up to $350.

A trained operator at our U.S.-based monitoring partner, which is UL-listed and TMA Five Diamond certified, answers every alert, 24 hours a day, 365 days a year.

You’re connected to a live operator right away. They talk with you through the device, decide with you what help you need, send emergency services if needed, and call the family members or friends on your contact list.

No. All three ATC Alert devices, including the In-Home base station, have their own cellular connection on the nationwide AT&T LTE network. No landline or Wi-Fi needed.

Yes. ATC Alert serves customers in all 50 states.

Yes. Fall detection is available on the Anywhere Alert Pendant and the Anywhere Alert Watch for $10 a month. If the device senses a hard fall, it calls the monitoring center automatically, even if you can’t press the button.

Yes. With CareAlert ($5 a month), the people you choose get an instant group text when an alert starts, can see updates as they happen, and can tap “On my way” so everyone knows who’s going.

Shipping is free, and devices usually arrive 5 to 8 business days after your order ships.

In Texas it can. ATC Alert is an enrolled Texas Medicaid emergency response services (ERS) provider, and eligible members may get a device and monitoring at no cost through their Medicaid health plan. Other states run their own programs, so call us and we’ll tell you what applies.

Yes. The Anywhere Alert Pendant runs on the nationwide AT&T LTE network with GPS, so it works anywhere you have cell coverage: at home, in the yard, at the store or on the road.

Up to 5 days on a single charge, and it recharges in about 3 hours.

Yes. The Anywhere Alert Pendant is waterproof and shock resistant, and the bathroom is one of the most important places to wear it.

Fall detection is an optional add-on for $10 a month. When it senses a hard fall, it calls the monitoring center on its own.

The Anywhere Alert Watch is a medical alert smartwatch. It looks like an ordinary watch, and one press of its side button connects you to our 24/7 monitoring center from anywhere with cell coverage.

No. The watch has its own LTE connection, GPS and two-way voice, so it works on its own without a smartphone.

Up to 24 hours of normal use, so most people charge it overnight like a phone.

Yes, a one-time $99 device fee at checkout. Monitoring is $49.95 a month, or $499 a year on the annual plan.

No. The In-Home base station has its own 4G LTE cellular connection on the AT&T network, so it works without a landline or Wi-Fi. Just plug it into a wall outlet.

Up to 1,000 feet in open space, which covers most homes and yards. Walls and floors shorten the range, so we recommend a test press from the rooms you use most.

The base station keeps working on its backup battery for 24 hours or more, so you’re still covered during an outage.

Yes. Add a second button for $5 a month and both people are covered by the same base station.

It lets home care agencies and franchises offer 24/7 medical alert devices and monitoring to their clients under the agency’s own name. ATC Alert supplies the devices, activates them, runs the monitoring and handles support behind the scenes.

Home care agencies, home care franchise systems, and other organizations that care for older adults at home and want a medical alert option for their clients.

Yes. Partners offer the service under their own name, and the packaging can carry the agency’s brand, with ATC Alert shown as the monitoring and technology provider.

The agency picks a device from its office inventory, submits one short online order form with the client’s details, and ATC Alert activates the device and turns on monitoring. The whole process takes about five minutes.

CareBuilders at Home offers ATC Alert monitoring to clients across its franchise network. CareBuilders at Home is an independent company and not owned by ATC Alert.