1. Professional 24/7 monitoring
Ask who answers the button. Look for a monitoring center that is UL-listed and TMA Five Diamond certified, which are the industry’s recognized standards. ATC Alert’s monitoring partner holds both.
2. Its own cellular connection
Many homes no longer have a landline. A device with built-in cellular service works out of the box, and keeps working if the internet goes down.
3. GPS, if they leave the house
An in-home system only works near the base station. For anyone who walks, drives or travels, choose a mobile device with GPS so the operator can see where they are.
4. Two-way voice through the device
Your parent should be able to talk with the operator directly through the pendant, watch or base station, without finding a phone.
5. Optional fall detection
Fall detection calls for help automatically after a hard fall. It doesn’t catch every fall, so the button still matters, but it adds a layer of protection for people at real risk. Read more about how fall detection works.
6. Battery life they’ll actually manage
A device on the nightstand protects no one. Pick a charging routine that fits: a pendant that lasts several days, or a watch that charges overnight like a phone.
7. Safe to wear in the shower
The bathroom is one of the most common places to fall. The device should be waterproof so it never has to come off.
8. A way to keep family informed
Caregiver alerts send the family a text the moment the button is pressed, so everyone knows what’s happening and who’s on the way.
9. Clear pricing and no long contract
Look for a simple monthly price, any device fee stated up front, and the ability to cancel. All of ATC Alert’s prices are on one page.